• 5-10 years of sales experience in production and/or post, SaaS, or entertainment industry (required)
• Experience selling to or for companies such as Fotokem, Adobe, Box, Technicolor, Panavision, or Light Iron (required)
• Ability to effectively communicate to internal and external stakeholders, including executives
• Solid experience with Google suite & CRM software — familiarity with Hubspot and ZenDesk is a plus
• Self starter who is motivated to get results
• Proven ability to juggle multiple clients at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Outstanding customer service skills
• The ability to use discretion when working with high-profile clients
• Strong verbal and written communication skills

• Two+ years of editorial experience in the production and or post-production environments.
• Experience in editorial, video editing, sound editing, and/or have knowledge of NDI,  
  Pro-tools, AVID, OBS, Media Composer, and Premiere are preferred.
• Experience with CRM (customer relationship management) and ticketing systems such  
  as HubSpot, Jira, Salesforce, Zendesk, etc. is preferred.
• Technical troubleshooting customer experience is required.
• Prior experience/knowledge of the Hollywood industry (roles, terminology) is required.
• Proficiency in Microsoft and Apple Operating Systems.
• Proficient in troubleshooting networking/internet systems and issues preferred.
• Have strong interpersonal skills (both written and oral), excellent phone etiquette,  
  strong listening skills, and am detail-oriented.
• Ability to develop a strong rapport with clients early on in customer interaction.
• Demonstrate ability to transition escalated client inquiries into positive successful interactions.
• Possess a positive and patient outlook, think creatively, be flexible, and embrace change.
• Work in a fast-paced, results-oriented environment.
• Enjoy/thrive on autonomy and be results focused.
• Works well within a team environment, is also self-sufficient, can work independently, and utilize downtime effectively.
• Be open and receptive to constructive feedback from Team Leaders, Management, and peers.

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**THIS IS A REMOTE POSITION**

**MUST BE USA OR CANADA BASED**

**NO SPONSORSHIP AVAILABLE**

**FLUENCY IN SPANISH IS A PLUS**